Defining Quality Management System Program
ISO 9000 is a series of standards which is developed and published by the "International Organization for Standardization (ISO) that defines, establishes, and maintains an effective quality assurance system for all manufacturing and service industries. The ISO 9000, in its portfolio till October 2009 comprises of 18,000 (and has 1100 new standards every year in various sector), which target to bring practical solutions published by the ISO. It serves as a guide to quality products, service, and management to many different industries and organizations.
QS 9000, the abbreviate of Quality System System Requirements followed in the automotive industry, develops quality systems that provide continuous improvement by preventing defects, reducing the variation and waste in the supply chain.
Quality management can be defined as: "collective policies, plans, practices, and the supporting infrastructure by which an organization aims to reduce and eventually eliminate non-conformance to specifications, standards, and customer expectations in the most cost effective and efficient manner".
Need to operate a Quality Management System - A Quality Management System (QMS) is required for any organization which desires to demonstrate its ability to consistently provide products that meet both customer needs and the applicable regulatory requirements. ISO/QS 9000 system of standards is now the universal hallmark for quality which helps organizations to align their business goals effectively. When a Quality Management System (QMS) is implemented, it paves the way for an integrated enterprise with interacting processes. This helps in the smooth functioning of the operations resulting in profitability. QMS helps to efficiently control business processes and their inter linkages. Furthermore, it can help you in overcoming market barriers paving way to fiercely complete in global markets.
Enhancing Customer Satisfaction - Enlightened organizations today understand that in addition to achieving financial success, they need to satisfy an important stakeholder, namely the customer to sustain profitability. If an organization desires to survive in the market it has to produce products according to changing needs of customers. Implementing a Quality Management System (QMS) helps you to improve the consistency of your product, thereby enhancing customer satisfaction.
Quality for Organizational Efficiency - ISO / QS - 9000 will help organizations to stay ahead of their competition. It can concentrate on this by filling gaps in the business and quality systems that can cause problems. ISO/QS - 9000 eliminates redundant and un- necessary work practices. It helps to identify problem areas and address them quickly. ISO / QS - 9000 tells current and potential customers that the product has consistent quality and is manufactured under controlled conditions. Companies can identify customer needs accurately.